Comments on: Hot Water Please – Part 3 http://www.therestaurantblogger.com/hot-water-please-part-3/ From Waiter to Restaurant Owner Mon, 06 Dec 2010 18:51:28 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Joe http://www.therestaurantblogger.com/hot-water-please-part-3/comment-page-1/#comment-128 Joe Sat, 28 Jun 2008 17:21:26 +0000 http://www.therestaurantblogger.com/?p=47#comment-128 After all the nonsense over this, he should have realized that it was more than the few bucks that was involved, it was principle. He should gone above and beyond your expectations. A free meal would have been a much better choice to try to make things right. After all the nonsense over this, he should have realized that it was more than the few bucks that was involved, it was principle. He should gone above and beyond your expectations. A free meal would have been a much better choice to try to make things right.

]]> By: Mister E http://www.therestaurantblogger.com/hot-water-please-part-3/comment-page-1/#comment-123 Mister E Thu, 26 Jun 2008 16:58:17 +0000 http://www.therestaurantblogger.com/?p=47#comment-123 I think the gesture was decent but could have gone a little further. You were charged a fee of more than $4 that he acknowledges was in error and you were treated poorly by management when you asked about the fee. His offer of a $10 credit is really less than $6 when you consider your original overpayment. I think a percentage discount on your next meal (excluding alcohol) or at least a free entree would have been more appropriate. Really, how many people will change their mind for $5.60? I think the gesture was decent but could have gone a little further.

You were charged a fee of more than $4 that he acknowledges was in error and you were treated poorly by management when you asked about the fee. His offer of a $10 credit is really less than $6 when you consider your original overpayment.

I think a percentage discount on your next meal (excluding alcohol) or at least a free entree would have been more appropriate. Really, how many people will change their mind for $5.60?

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