Comments for The Restaurant Blogger

Comment on Book Review: Service Included by TheRestaurantBlogger

TheRestaurantBlogger — Wed, 06 Aug 2008 19:15:58 +0000

Hi Philip, I have read “Lessons in Service” and “Service Excellence” by Charlie Trotter. Two excellent books that I agree are books to read. Did he release another one?

Comment on 10 Restaurant Startup Mistakes by TheRestaurantBlogger

TheRestaurantBlogger — Wed, 06 Aug 2008 19:11:56 +0000

Thanks for asking how the restaurant is doing. We are busy working and setting everything in place to ensure we avoid the common mistakes of other restaurant owners. Yes, I thought an article on restaurant startup would be useful for new owners who may not have much experience. I worked for and witnessed a failing restaurant that unfortunately had a great vision and concept, but was poorly planned and executed. My wife and I are both fortunate to have worked at various restaurants and learned from their mistakes.

Comment on Book Review: Service Included by philip

philip — Wed, 06 Aug 2008 14:55:01 +0000

Have you read Charlie Trotter’s latest book about service? I highly recommend it.

Comment on “I Am Just…” by kaming

kaming — Mon, 04 Aug 2008 06:45:05 +0000

couldn’t agree more!

but it reminded me of this famous (infamous actually) restaurant in london chinatown (”Wong Kee”, typical cantonese roast duck & cha-siu rice noodles etc.) for the rudeness of it’s service. it somehow became an attraction!

Comment on 10 Restaurant Startup Mistakes by Dividend Growth Investor

Dividend Growth Investor — Tue, 29 Jul 2008 14:22:38 +0000

It’s always interesting to read about business in general. Thanks a lot for posting this.
How has your restaurant been doing?

Comment on The Best of Providence - Al Forno Restaurant by Redtintin

Redtintin — Mon, 28 Jul 2008 20:07:36 +0000

I have to agree on Al Forno - it is simply a wonderful place for food done right. Ingredients are fresh and the cooking has an authenticity about it that reminds us how the uncomplicated can taste sublime. But as The Restaurant Blogger has noted, several people already know how great the food is…what is less known is the personality of Executive Chef, David Reynoso. Over the years he and his family have become very good friends and you could not meet a nicer family. David lives his life the way he cooks his food, with a love and passion that is only matched with his humility. We love the place - it is worth the trek to Providence. Eat a lot and crash a lot and crash at the banal but functional Westin Hotel that is less than 7 minutes away. I cannot wait to try Tini.

Comment on Memorable Customers – The Good Ones by Weekend Reading - July 25, 2008 | Million Dollar Journey

Weekend Reading - July 25, 2008 | Million Dollar Journey — Fri, 25 Jul 2008 09:30:37 +0000

[...] Restaurant Blogger writes about some memorable customers, good and [...]

Comment on Hot Water Please - Part 1 by Weekend Reading - June 20, 2008 | Million Dollar Journey

Weekend Reading - June 20, 2008 | Million Dollar Journey — Thu, 24 Jul 2008 11:30:46 +0000

[...] The Restaurant Blogger was dining out with his family one evening and his bill included a $4.40 charge for hot water! What would you do? Would you let it pass? Find out what The Restaurant Blogger did in his article “Hot Water Please.” [...]

Comment on I’m on Vacation for the Week.. by Atniz

Atniz — Mon, 21 Jul 2008 05:05:04 +0000

A week off for restaurant hunting. Sounds good. Wish you have a great time and get great photos for us.

Comment on Hot Water Please - Part 1 by Joe

Joe — Tue, 08 Jul 2008 12:30:17 +0000

whatever, it’s obvious that the 4 ppl were taking advantage. But what if the 4 ppl ordered a $100 meal? Would you expect the water to be free then?

Comment on Hot Water Please - Part 1 by whatever

whatever — Mon, 07 Jul 2008 23:03:19 +0000

you can’t just expect things to be free. i saw four people today, sit down in a nice cafe, and only order 4 glasses of tap water, no intention of eating whatsoever. that’s bad enough, but imagine had they asked for hot water with coffee mugs, lemon, sugar etc… yeah, pay up, there’s no free lunch.

Comment on June 2008: Top News Stories by Food Service Ninja

Food Service Ninja — Fri, 04 Jul 2008 10:57:08 +0000

i will pass on ANY wine from China until they learn a little environmental consideration poisoned cough syrup, toothpaste come to mind too easily; throw in heavily polluted rivers which will be used in irrigate the vines and I say NO THANK YOU.

Comment on Memorable Customers – The Bad Ones by Ismail

Ismail — Thu, 03 Jul 2008 10:01:34 +0000

Hi,

It seems that you’re constantly finding stories about morale in your restaurant
Keep it up, for sure I’ll be coming back for more.

Comment on Memorable Customers – The Bad Ones by Mister E

Mister E — Wed, 02 Jul 2008 19:41:39 +0000

I once had a middle aged woman come in with a young girl, likely a grandaughter and she declined to order anything at all on my first visit to the table, not even a drink. I told them to take their time and I’d be back in a few moments and then I approached the table next to them who had also just sat down. I was halfway through my “Hi, I’m Mister E and I’ll be your server today..” speech when the woman from the first table turned around and started pulling on my shirt and insisting that she was, at that particular moment, ready to order. She was a fun one.

Comment on Memorable Customers – The Bad Ones by Jerry Hung

Jerry Hung — Wed, 02 Jul 2008 15:48:36 +0000

Ouch, I feel for youbut I hope those are the extreme and rare casesI still wish that you have encountered more pleasant and good customers than the bad ones, and remain passinate about the restaurant business/service